Customer Care


Customer Care

Vermont Castings does not sell directly to consumers. We are proud to be represented by qualified authorized dealers throughout North America. Our dealers are trained to provide exceptional assistance when determining the best product for your home. They alone can offer you a complete buying experience including warranty, service and support. We highly recommend utilizing one of these dealers when selecting and installing your Vermont Castings product and to provide post-installation service and support. If you have a question, please peruse our FAQs below for answers to the most commonly asked questions. If you do not see the answer to your particular inquiry, please contact your nearest dealer for more information. The Where to Buy feature can assist you in finding an authorized Vermont Castings dealer.

Common Questions

Browse our common questions section for answers to questions about our products, installation, service, maintenance, and more.

User Guides & Manuals

For more information about your Vermont Castings product take a look at our user manuals and product brochures.

Product Registration

Thank you for purchasing a Vermont Castings product! Registering your product is an important step in protecting your investment.

Fireplace & Stove Glass Safety

Vermont Castings is dedicated to protecting our customers and families from potential burns from glass-front fireplaces, stoves and inserts.

U.S. Federal Tax Credit Overview

Go green and get green back on qualifying products.